Shipping policy

How does shipping work if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee is imposed on your package, please be prepared to pay the VAT, customs, and duties in order to receive your package. Postal operators or couriers may charge the customer an additional clearance fee to collect this VAT and complete the necessary formalities upon importation of goods.

Please note we will not offer refunds for orders sent back to sender for failure to pay the appropriate customs, duties, and or VAT. We know this is frustrating for our international fans, but we hope to make the ordering process for international orders more convenient in the near future as we adjust to the recent VAT law changes. Thank you for understanding.